Delivery Policy

Shipping Cost and Delivery Time

Standard delivery is AED 10/- with your order. REEM & CO FZE LLC does not cover the shipping costs for exchanged items. International shipping is available with most major courier companies. Shipping cost will vary depending on the location chosen. During your shopping, you will be provided with an Estimated Delivery Date. Please note that the estimated delivery date is not a guaranteed time frame for your order. It is automatically calculated based on the total amount of time required to process your order, production and delivery process as well as your shipping address.

The estimated delivery time is based on delivery to capital cities. Please allow extra time for delivery to remote areas. REEM & CO FZE LLC does not take responsibility for delayed shipments to remote areas or regions where the postal services are performed on certain schedules or addresses outside the Mainland.

Insured Shipping

Your order will be delivered by our Delivery partners. Delivery time may vary depending on your address location. You will be notified when your package leaves our premises and a tracking number will be sent to the email address that you provided during your purchase. All our packages are insured during transit. Please make sure that you will be available to accept your package at the time of delivery. Reem & Co FZE LLC does not take any responsibility for lost or stolen packages after delivery. If your package has been returned to the dispatcher due to unavailability, Reem & Co FZE LLC coreserves the right to charge the customer for the re-delivery costs.

If you have not received a tracking number, please check your spam/junk folder as well. If you don’t know your tracking number or if the status for delivery has not changed for several days on the carrier’s website, please contact our customer support team so that they can look into the matter for you. In case of any problems, REEM & CO FZE LLC will be in contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible.

Please check your parcel before you accept the delivery. If your package has been damaged in transit, reject the receipt of it and file a claim with the carrier immediately.

Delivery Address

Deliveries can be made only to physical home or business addresses. For orders that need to be delivered to a destination other than the billing address, please make sure that your credit card or financing company has this alternate shipping address on file so that it will not cause a delay in processing your order.
For your security, the shipping and billing address information cannot be changed after placing an order. If you will not be available at the provided address at the scheduled delivery time, please contact our customer support services to check the possibility of holding the shipment and postpone it to a further date.

Delivery outside the Mainland

If your shipping address is outside the Mainland, please note that your order may be subject to customs. REEM & CO FZE LLC does not take any responsibility for the additional charges or refund any taxes and duties that may be incurred for your parcel.

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