Exchange Policy
What is REEM & CO FZE LLC exchange policy?
We are happy to exchange any item you are not happy provided the item is returned to us in the original condition within 2-3 working days from the date the product is delivered to you excluding any personalized product . A new and similar order must be placed using our website upon confirmation of refund.
How do I return product to REEM & CO FZE LLC?
As part of this process you will also need to notify us via email detailing the reason for the return and or exchange in order to secure a returns reference number. This reference number is to be clearly displayed on the packaging and we must receive official notification that the product has been returned to us within the 2 or 3 days (returns) or 7 day (exchanges) period mentioned above. We will also require a receipt and or proof of original purchase.
Who is responsible for costs related to returns & exchanges?
The cost to return and or exchange the product is not covered and or reimbursed by REEM & CO FZE LLC unless the item is genuinely faulty in which case we will replace the piece free of charge and return costs using our courier account will be borne by us. We are not able to process replacements until the product has been returned to us and the condition ascertained. In the event of a general return or exchange we would suggest you utilize a reputable courier company that not only insures the product during transit but also permits the tracking of the item concerned
